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Patient Safety Drives Quality

How Healthcare Providers can continually improve its quality management program by ensuring patient safety
Thursday, March 7, 2013
Time: 9:30 am Pacific | 12:30 pm Eastern
Duration: 1 hour

Today, healthcare organizations face a myriad of challenges in providing safe care, optimizing quality, and preventing patient harm. Patient Safety has emerged as a new discipline which involves assessing risks; conducting periodic compliance audits; developing policies, procedures, guidelines and practices; investigating and analyzing events that cause or could cause harm to patients; and creating a culture of learning and improvement to prevent reoccurrence. To strike a balance between lessons learned from past events and those that may occur in the future, equal emphasis on proactive and reactive approaches becomes essential.

Healthcare organizations can improve their patient safety program with streamlined approach towards quality management, which can be attained by standardizing procedures, eliminating complex steps through process redesign, embarking on culture of safety, and enhancing the outcome with appropriate technology.

Join Krishna Lynch, Former Director of Risk Management and Patient Safety Officer at Vanguard Westlake Hospital and Timothy Schmutzler, Regional VP of GRC and Quality Management Solutions at MetricStream on this session that will help your organization:

  • Identify loopholes in the overall quality program
  • Prioritize patient safety initiatives
  • Perform investigations to identify patient safety failure points
  • Focus on proactive approaches that may reduce the risk of future patient harm
  • Leverage technology to augment patient safety initiatives

Krishna Lynch, BSN, RN, MJ, CPHRM, FASHRM – Former Director of Risk Management and Patient Safety Officer at Vanguard Westlake Hospital
Ms. Lynch has nearly 20 years of experience in health care, leading for change through the provision of safe care for patients; effective risk management; compliance with laws, regulations and accreditation requirements; and facilitating organizational training in complex health care environments.

Ms. Lynch is currently a health care consultant and professional coach where she serves as the co-founder of Crack the Marble Ceiling, LLC. Her career spans various leadership roles, including, Director of Risk Management Resources at the American Hospital Association; Assistant Director & Liaison for Compliance Program Improvement, Assistant Director of Risk & Claims Management and Director of Patient Rights at Rush University Medical Center.

Ms. Lynch has a Bachelors of Science in Nursing and a Master of Jurisprudence in Health Law. She is an author and Past President of the Chicagoland Healthcare Risk Management Society. She was profiled in ECRI Institute’s Healthcare Risk Control as a professional who has left a positive mark on the industry.

Timothy Schmutzler - Regional VP of GRC Solutions, MetricStream
Mr. Schmutzler is a Regional VP for GRC solutions with a broad background including governance, risk and compliance (GRC), IT audit, risk and controls assessment, information systems design and implementation. Prior to joining MetricStream he was a Partner with KPMG LLP in the Risk Advisory Practice focused on GRC, risk assessment and systems implementation. During his 20 years with KPMG, he held a number of roles including national and regional lead for GRC services, and IT advisory services lead for New England.

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