James Lam - President, James Lam & Associates, Former CRO and Author, Enterprise Risk Management
Mr. Lam has over twenty years of experience in risk and business management. He is widely noted as the first ever "chief risk officer" and an early advocate of enterprise risk management. Founded in 2002, James Lam & Associates provides management consulting, board advisory, and executive search services in the governance and risk engagements. Previously, Mr. Lam served as Partner of Oliver Wyman, Founder and President of ERisk, Chief Risk Officer of Fidelity Investments, and Chief Risk Officer of FGIC Capital Markets Services, Inc., a GE Capital company. His work has been profiled as best practice in case studies published by The Economist, Price Waterhouse Review, and Risk Magazine.
Mr. Lam is the author of Enterprise Risk Management: From Incentives to Controls, which has ranked #1 best selling among 25,000 risk management titles on Amazon.com. In 1997, Mr. Lam received the inaugural Financial Risk Manager of the Year Award from the Global Association of Risk Professionals. For three years (2005, 2006 and 2008), Treasury & Risk Management magazine named him one of the "100 Most Influential People in Finance." He is a member of the Blue Ribbon Panel of PRMIA, and has worked with the IIA, RMA, SOA, and other professional associations. Mr. Lam speaks regularly at conferences, and has appeared on national TV and cable news programs. He has been published extensively, with over 50 articles and book chapters currently to his credit. Mr. Lam is a contributing author of numerous books, including "Modern Risk Management: A History" (with Nobel Prize winners Markowitz, Modigliani, Samuelson, and others) and "Derivatives Handbook" (with Alan Greenspan, Merton Miller, and others). He has been quoted in the Wall Street Journal, Financial Times, Risk Magazine, CFO Magazine, and American Banker.
Mr. Lam graduated summa cum laude with a BBA from Baruch College (1983), and has an MBA with honors from UCLA (1989). He was appointed a senior research fellow at Beijing University in 2004. Mr. Lam has lectured at Harvard Business School as the subject of a HBS case study, and has taught graduate-level courses in risk management and advanced derivatives at Babson College as an adjunct professor of finance.
Susan Palm - Vice President of Industry Solutions, MetricStream
As the VP of Industry Solutions, Ms. Palm is responsible for driving growth for MetricStream in specific industries including Financial Services. Ms. Palm comes to MetricStream with over 27 years as a practitioner in Governance and Risk Management. Most recently, as the Senior Vice President of Audit and Risk at Sterling Savings Bank, Ms. Palm was responsible for Audit, Compliance, Fraud, Credit Review and Enterprise Risk Management. She has also spent several years in consulting. Prior to that, Ms. Palm spent over two decades at Norwest and Wells Fargo where she served as the Senior Vice President of Enterprise Governance and Risk Management. She was actively engaged with the Board of Directors, Federal Reserve, the OCC, other regulatory bodies, and has led various National Operational Risk committees eg BITS Regulatory Overlap Reconciliation and the Basel ANPR. She is a regular speaker at several forums in Governance Risk and Compliance (GRC). Ms. Palm received her B.A. in Economics from Lawrence University, and graduated from the Stanford Graduate School of Business' Executive Program.