Research Spotlight: The Essential Role of ORM in Quality Management

An industry study by LNS Research on the Enterprise Quality Management Systems


Quality Management, traditionally a standalone function within the enterprise, is gaining importance today as leading organizations are accepting its direct and indirect impact on business performance. Similarly, risk management also used to exist within a silo, but the recent evolution of compliance requirements and performance standards have triggered organizations to better integrate all aspects of their internal management systems to improve product and service delivery, better align with customer mandates, and ultimately achieve operational excellence. As a result, Enterprise Quality Management Software (EQMS) as well as risk management are increasingly becoming an integral tool for companies to boost performance.

A recent survey of quality management professionals by LNS Research, highlighted the improvements which can be gained in service levels, compliance and even new product introduction by bringing in a risk-based approach to quality.