Case and Incident Management

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MetricStream Case and Incident Management enables enterprises to simplify and standardize the entire process of capturing, investigating, resolving, and reporting cases.

Key Highlights

  • Consolidates case data from emails, hotlines, and other sources into a common database for enhanced visibility.
  • Streamlines and automates the management of various cases across the enterprise.
  • Provides the flexibility to define multiple, configurable workflows for various case types.

 

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