The banking and financial services (BFS) industry has shown remarkable resilience in the wake of the COVID-19 pandemic. This unprecedented health and economic crisis has served as the real-world test of the reforms that were introduced following the financial meltdown of 2008. Despite the initial setback with the lockdowns, social distancing norms, and remote working conditions, BFS companies were able to get back on their feet in no time and continue business operations in this new normal.
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